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Which One - Exclusive Mobile Site, Mobile App, or Responsive Website? 

Posted by Indusa on Aug 25, 2016 9:00:00 AM

It is no secret that businesses today benefit by making themselves accessible via mobile devices. Although the web has been an integral part of our lives for over two decades now, the advent of smartphones is compelling businesses to shift their focus to a mobile-first strategy. While such a move is sure to bring benefits, the shift requires web designers to refocus their efforts towards mobile. A mobile presence helps boost sales, retain loyal customers, and expand reach. The question is, which type of mobile presence is best for your business?

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Topics: enterprise mobility

3 Ways Your CRM Can Empower Your Business's Customer Service

Posted by Indusa on Aug 22, 2016 11:55:58 AM

An estimated $41 billion is lost every year due to poor customer service. One bad experience can cause otherwise loyal and repeat customers to look elsewhere, ultimately impacting your bottom line. 

That’s why it’s imperative for your business to fully utilize its Customer Relationship Management (CRM) software. Instead of using it solely as a transactional database, your CRM can be used to form a genuine relationship with your customers.

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Topics: CRM, Customer Relationship Management, Dynamics AX, Dynamics CRM

6 Mobile ERP Pitfalls and How to Steer Clear of Them

Posted by Indusa on Aug 17, 2016 7:24:36 AM

If you already have an ERP in place, integrating mobile capabilities should be at the top of your to-do list. IDC expects that spending on mobile platforms and business applications will continue to rise as more firms put aside budget to pay for investments in those areas. Although mobile ERPs have become the norm, a lot can go wrong with new technologies without the right practices and policies in place. When you set up operations and use software to run the business, there are several factors to consider, and more importantly several pitfalls to avoid. Let's look at some of the mobile ERP implementation challenges and how you can overcome them:

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Topics: enterprise mobility, ERP

Enhance Predictive Analytics in Your ERP with Azure Machine Learning

Posted by Indusa on Aug 9, 2016 9:00:00 AM

Machine learning is in high demand, as customers are progressively looking for ways to gather insights from their data. It is at the peak of the Gartner Hype Cycle for Emerging Technologies, 2015. It uses computers to run predictive models that learn from the existing data in order to forecast future outcomes, trends, and behaviors. Overall these forecasts make the apps and devices smarter.

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Topics: ERP

Google Apps to O365: Why and How You Should Make the Shift

Posted by Indusa on Aug 2, 2016 9:00:00 AM

Google Apps and Microsoft Office 365 have been the leading contenders in the cloud-based business productivity applications marketplace. There are similar features and categories, from mobile apps and connectivity to document sharing, instant messaging, calendar, emails, storage, and more.

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Topics: Office 365

5 Ways to Boost Business Productivity With O365

Posted by Indusa on Jul 26, 2016 9:00:00 AM

Productivity is evolving at a rapid pace. As organizations embrace a dramatic new approach to productivity, Microsoft’s fastest growing commercial product ever, Office 365 (O365) has taken center stage. O365 is the next step in the evolution of business tools, delivering cloud-based productivity that complements the Office desktop experience. Gartner has recognized Microsoft as a lead in the 2015 Magic Quadrant for Social Software for O365. O365 has over 50 million active business users per month and is packed with a huge set of enterprise-class capabilities helping organizations enhance productivity and transform their business.  Keep reading to discover the top 5 ways to boost business productivity with O365.

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Topics: Office 365

Enhance Employee Productivity with Microsoft Project Professional

Posted by Indusa on Jul 19, 2016 9:00:00 AM

Most clients we work with are increasing their focus on employees and employee productivity. A recent report from the U.S. Bureau of Labor Statistics shows worker/employee productivity is falling. And many leaders are confused about what to do about it. Planning and collaboration has always been critically important for productivity. As employees work on multiple projects across geographies, more and more companies realize the importance of managing these projects and resources through software.

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Topics: Office 365

3 Key Takeaways from the Microsoft Dynamics 365 Announcement

Posted by Indusa on Jul 14, 2016 2:20:00 PM

Microsoft recently announced the introduction of Microsoft Dynamics 365, a brand new, enterprise-ready intelligent business app that seamlessly couples Dynamics CRM and ERP.

“Across all industries our customers are looking to adapt their customer engagement and business operations processes to the digital era, to secure and expand their businesses,” said  Jujhar Singh, Corporate Vice President, Microsoft Dynamics CRM. This ‘digital transformation’ requires a degree of business process agility – and a unification across the business – not supported by the traditional ‘siloed’ ERP and CRM approach of the past.”

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Topics: Microsoft Dynamics AX ERP, CRM, ERP, Microsoft Dynamics 365, Microsoft AppSource, Microsoft ERP, Microsoft CRM, Microsoft Dynamics

E-commerce and ERP: Five Reasons it’s a Match Made in Retail Heaven

Posted by Indusa on Jul 12, 2016 9:00:00 AM

For retail companies, the advent of technology has meant multiple channels by which to reach the customer. An omnichannel approach allows your customer to browse and buy at their convenience, whether at a physical brick-and-mortar store, through social media, on a website, or via phone. E-commerce in particular is a key technology channel which not only allows you to sell directly to the customer, but also to deploy, manage, and customize so as to create an end-to-end experience from a business operations standpoint as well. Choose to build an e-commerce approach with an ERP like Dynamics AX, and then you are able to incorporate inventory, catalog management, reporting, and more – everything that departments across your company need to manage and operate smartly.

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Topics: ERP

Cloud ROI – What to Expect

Posted by Indusa on Jul 5, 2016 9:00:00 AM

Cloud adoption has taken center stage and enterprises are prioritizing how to migrate to the cloud and make use of the years of data they have accumulated. According to Gartner, the use of cloud computing is growing exponentially, and by end of 2016, this growth will increase to become the bulk of new IT spend. An InformationWeek Cloud ROI Survey As reported by Charles Babcock, Information Week’s Cloud ROI Survey from 2014 revealed that 20% of companies don't calculate ROI for their cloud projects. The other 80% say they're highly to somewhat likely to calculate ROI for cloud projects.

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Topics: Cloud Services

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