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CRM: Customer Service Loves it, Sales Tolerates it, and Marketing Hates it

Posted by Indusa on Nov 22, 2016 9:30:00 AM

I don’t recall when I arrived at this conclusion, but over the course my twenty-five years serving the CRM industry across all horizontal practices, and within many industries, I have come to a realization about the enterprise disciplines and their attitude towards CRM.  Every department has a completely different attitude towards CRM – while customer service loves CRM, the sales teams only tolerate it and the marketing team hates it.  The three entirely different attitudes dictate three approaches to CRM from inside your business.  And all three of these business-driving stakeholder groups must be at the table in support of your CRM strategy and execution. Let’s take a look at each of these attitudes in detail:

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Topics: CRM, Thought Leadership

10 Benefits of CRM Software for Retail

Posted by Indusa on Nov 18, 2016 3:20:37 PM

Half of all retailers plan to spend more on CRM software in 2017.

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Topics: CRM

One to One is Now Digital and Multiple with Device Mesh

Posted by Indusa on Nov 15, 2016 9:30:00 AM


We’re nearing the end of the year 2016, which has seen the introduction of many significant technological trends. 2017 is all set to herald even further trend-setting innovations in the technology space.

According to Gartner, one of the top strategic technological trends which the digital world is going to witness in the near future is “device mesh”, making a widespread impact in the way humans and organizations make decisions.

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Topics: Thought Leadership, Internet of Things (IoT)

Should I Invest In Microsoft Dynamics 365?

Posted by Indusa on Nov 10, 2016 4:57:11 PM

Dynamics 365, the next generation of intelligent business applications, is here.

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Topics: CRM, ERP, Microsoft Dynamics 365

Efficiently Manage your Logistics with ERP Transportation Management

Posted by Indusa on Nov 2, 2016 9:31:00 AM

As a manufacturer, managing your logistics and supply chain brings new challenges every day. From meeting customer demands for efficiency and improved margins, to effectively managing your routes and carriers – transportation requires accuracy, speed, and flexibility in order to improve compliance, minimize costs, and maximize resources.

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Topics: ERP, Thought Leadership

Top 5 Reasons Why You Should Use Bootstrap for O365

Posted by Indusa on Oct 25, 2016 9:00:00 AM

According to a recent Gartner survey, the Office 365 (O365) adoption rate is high and growing. Roughly 78 percent of the survey’s respondents indicated that their companies were either using or planning to use O365 in near future. As a result, more and more organizations deploy SharePoint workloads on O365.  Choosing the right framework for building these workloads has become a critical task for developers. Creating SharePoint workloads can be fun, but also complex. Considering the myriad of frameworks available for developing SharePoint sites today, you’ve got plenty of options. But Bootstrap is soon becoming an increasingly popular front-end development framework. A large number of developers today are riding the Bootstrap wave, and there's enough reason. The Bootstrap framework is feature rich, flexible, and offers several benefits to those using it. Let's look at some of the top reasons developers are using Bootstrap for building SharePoint workloads on O365:

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Topics: Office 365

Which New Features Can You Expect in Microsoft Dynamics 365?

Posted by Indusa on Oct 21, 2016 5:00:15 PM

It’s almost here!

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Topics: Microsoft Dynamics 365

Drive Customer Engagement with Social CRM

Posted by Indusa on Oct 18, 2016 9:00:00 AM

Do you wonder what customers think of you and your brand? Are you concerned about how your product is being accepted across the globe? Do you often worry about meeting (or not meeting) customer expectations? If the answer to any of the above questions is a yes, then Social Engagement is for you! Microsoft Dynamics CRM's Social Engagement feature enables your sales, service, and marketing teams to leverage cutting edge social tools and build positive and long standing relationships with customers. With Social Engagement, you can connect with customers, analysts, and critics on social media and gain crucial insights into your brand. According to a survey by Capterra, despite the growth of Social CRM, people still want more, and the most desired CRM features are social media monitoring capabilities (25%) and the ability to pull in prospect information from social media (24%). Let's look at some of the other amazing things you can do with Social Engagement:

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Topics: CRM

11 Expert Tips For Successful Project Management

Posted by Indusa on Oct 17, 2016 3:02:36 PM

Ask three different people, “What makes a great project manager?” and you’ll get three different answers.

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Making the Most of Configuration Tools in Your ERP Implementation

Posted by Indusa on Oct 13, 2016 9:00:00 AM

Implementing an ERP system comes with many advantages whether you use it for manufacturing, sales planning, or inventory management, an ERP system provides up-to-date, real-time information that enables your organization to seamlessly manage core business processes. When ERP systems were first developed, they were based on the generic need of various types of organizations across diverse business segments and geographies. As times (and technology) evolved, modern ERP systems started offering a plethora of functionalities, which can be overwhelming; enterprises are required to cherry pick suitable relevant components of the system and set up and align those components to meet their specific business requirements.

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Topics: ERP

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